Support
We’re here to help.
Get help with your Dorado account, caller IDs, contact lists, calls, follow-ups, or AI assistant connection.
Contact support
Email support@withdorado.com.
Include your Dorado account email, a short description of the issue, and the approximate time it occurred. Do not send passwords, access tokens, or sensitive contact data.
Quick checks
- Connector will not connect: disconnect Dorado in your AI assistant, then reconnect and complete sign-in.
- Calls will not start: confirm your Dorado calling device is ready and your workspace has an active Voice-capable caller ID.
- A list is missing: refresh Dorado, then ask your assistant to show your saved contact lists again.
- Wrong account: disconnect Dorado and reconnect using the intended Dorado account.
Privacy requests
To request access to, correction of, or deletion of your personal information, email support@withdorado.com with the subject “Privacy request.” We may need to verify your identity before completing the request.
More information
Read the Dorado documentation or review our Privacy Policy.