Support

We’re here to help.

Get help with your Dorado account, caller IDs, contact lists, calls, follow-ups, or AI assistant connection.

Contact support

Include your Dorado account email, a short description of the issue, and the approximate time it occurred. Do not send passwords, access tokens, or sensitive contact data.

Quick checks

Connector will not connect: disconnect Dorado in your AI assistant, then reconnect and complete sign-in.
Calls will not start: allow microphone access in your browser and confirm your workspace has an active Voice-capable caller ID.
A list is missing: refresh Dorado, then ask your assistant to show your saved contact lists again.
Wrong account: disconnect Dorado and reconnect using the intended Dorado account.

Moving from Dorado Desktop

Calling runs in the Dorado widget in a supported MCP host. Select Start or Call in the widget and allow microphone access. If the host cannot access the microphone or deliver private app-tool metadata, reopen the widget in a host that supports those capabilities and WebRTC. The Dorado website provides setup, list management, call history, analytics, and settings.

You can quit and uninstall the old Dorado desktop companion. Your contacts, lists, call history, and recordings remain in your Dorado account.

Privacy requests

To request access to, correction of, or deletion of your personal information, email support@withdorado.com with the subject “Privacy request.” We may need to verify your identity before completing the request.

More information

Read the Dorado documentation or review our Privacy Policy.